Support

Email support@shaewoo.com. We aim to reply within one business day (India time).

Common questions

Does a score of 100 mean I comply with EU law? No. It means the data the listed checks look for is present and well-formed. Whether you comply depends on your products and how you sell them; check with an adviser.

Can Gatepass EU be my EU responsible person? No. It explains what to look for and lets you record the one you choose.

Who chooses the HS code? You or your customs adviser. Check each code in the EU TARIC lookup.

What happens when I uninstall? The product-page block disappears and the app's own records are erased. Data saved on your products stays in Shopify.